onsite
Head of IT Operations - Heartbeat AI GmbH
Systems Engineer
Lead and scale enterprise IT operations, driving cloud infrastructure, DevOps practices, and security compliance to support a fast‑growing AI organization.
About the role
Key Responsibilities
- Design, implement, and maintain scalable cloud infrastructure (AWS, Azure, or GCP) to support AI workloads.
- Lead a cross‑functional IT operations team, overseeing incident management, change control, and capacity planning.
- Drive automation and monitoring initiatives using tools such as Terraform, Ansible, Prometheus, and Grafana to improve reliability and reduce mean time to recovery.
- Ensure robust security posture through vulnerability management, patching, and compliance with industry standards (ISO 27001, SOC 2).
- Collaborate with product, data science, and engineering teams to align infrastructure with evolving AI and machine‑learning pipelines.
Requirements
- 10+ years of experience in IT operations or infrastructure roles, with at least 5 years in a leadership capacity.
- Deep expertise in cloud platforms (AWS, Azure, or GCP) and infrastructure‑as‑code practices.
- Strong background in DevOps, automation, and monitoring tools.
- Proven track record of implementing ITIL processes and managing large‑scale incident response.
- Excellent communication skills and ability to translate technical concepts to non‑technical stakeholders.