Head of Infrastructure Services

Head of Infrastructure Services

Join a growing global organisation as our Head of Infrastructure Services, leading enterprise support, security services, and operational excellence across complex customer environments. Ready to make an impact? We’d love to hear from you.

About the role:

We’re looking for a Head of Infrastructure Services to lead globally distributed technical teams delivering Oracle DBA services, SAP Basis services, Security Services, and Application Managed Services (AMS) as part of Support Revolution ’s third-party support model. You will play a critical role in ensuring customers receive high-quality, responsive, secure, and commercially effective support services across complex enterprise landscapes.

You’ll oversee enterprise infrastructure operations across SAP, Oracle, and PeopleSoft environments, including operational security services, customer escalations, service quality, technical governance, workforce planning, and operational scalability.

This is a highly strategic and customer-facing leadership role, working closely with Sales, Marketing, Customer Success, Operations, Finance, HR, and Senior Leadership teams to support customer growth, service innovation, operational excellence, and long-term business strategy.

What you’ll be doing:

As our Head of Infrastructure Services, you’ll lead global infrastructure operations, support services, and technical teams. You will:

Infrastructure Support & Service Delivery

• Lead global Oracle DBA, SAP Basis, Infrastructure & AMS support services
• Ensure service delivery meets SLAs, KPIs, and governance standards
• Drive incident management, operational excellence, and continuous improvement
• Lead 24x7 global support operations and scalable service delivery models

Security Services & Operational Security

• Lead managed security services and operational security governance
• Oversee enterprise security platforms including Trend Micro, Trellix, and Waratek
• Provide proactive vulnerability management, security guidance, and remediation support
• Deliver security reporting, threat analysis, and infrastructure hardening initiatives

Commercial & Customer Engagement

• Partner with Sales, Marketing, Operations, and Customer Success teams
• Support customer workshops, proposals, RFPs, and technical assessments
• Act as a senior technical and operational SME for customers and prospects
• Support service growth, operational scalability, and commercial performance

Leadership & Workforce Development

• Lead, mentor, and develop globally distributed support teams
• Build high-performing, customer-focused teams and culture
• Support recruitment, retention, and career development initiatives