Group/Principal Product Manager

About Level AI

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer experience with our AI-native platform which leverages advanced technologies including Large Language Models. Our products extract deep insights from customer interactions and provide actionable intelligence, empowering organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking in the industry.

About the Role

We are seeking a data-minded, entrepreneurial product leader to shape the future of our AI portfolio. As a Principal Product Manager on the team, you will be responsible for taking our core AI products to the next level as well as taking to market our new, AI-first products. You thrive in ambiguity, yet bring clarity to cross-functional teams. This is a fast-paced environment that demands initiative, strategic thinking, and a strong bias for action.

You’ll work closely with a world-class team including alumni from Amazon, Facebook, Google & Uber. This is an exciting opportunity to make a tangible impact in the AI space, driving product innovation, customer value, and business growth.

This is a hybrid role based out of Mountain View but should be flexible to work in the office as needed.

What you will do:

• Own the vision, strategy, and roadmap for core AI experiences across the product portfolio
• Champion customer obsession through feedback, data, and research
• Bring a strong data-driven mindset and focus on measurable impact
• Drive product execution end-to-end with high bias for action
• Collaborate with engineering, ML, and data science teams
• Partner cross-functionally with PMs, Design, Marketing, and Go-to-Market teams
• Work with Product Marketing to ensure successful product launches aligned with customer and business goals
• Stay on top of emerging technologies to inform Level AI’s product strategy

Basic Qualifications:

• Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university.
• At least 7 years of experience in product management, with at least 3 years in building AI products
• Deep familiarity with Generative AI and Large Language Models
• Proven track record of ownership and execution in fast-paced environments
• Exceptional written and verbal communication skills
• Strong analytical and structured thinking skills
• Demonstrated ability to lead cross-functional teams and influence stakeholders
• Experience working with teams in other time zones.

Preferred Qualifications:

• Experience launching 0-1 products
• Domain experience in Contact Center or Customer Experience
• Experience leading teams