Global Technical Support Engineer

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Agoda is looking for a Global Technical Support Engineer

Who we are: Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities. This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it. What we need: For our team in Bangkok we are looking for candidates with experience in supporting and managing desktop, network and IT infrastructure in a fast-paced, global environment, across the full employee lifecycle (onboarding, internal moves and offboarding). Job Responsibilities: • Provide L1–L2 day‑to‑day technical support for global end‑users, including hardware/software installation, configuration and troubleshooting. • Deliver IT support across the user lifecycle: onboarding (devices) and offboarding (asset return). • Handle incidents and service requests via ServiceNow or similar tools, ensuring proper logging, categorization, communication and resolution within SLAs. • Own local office IT support (desktops/laptops, meeting rooms, AV/VC, printers, peripherals and basic network/connectivity). • Build and configure laptops, set up workstations and ensure a smooth onboarding experience for new joiners. • Ensure endpoint security and compliance (patching, encryption, antivirus/EDR, OS compliance). • Maintain accurate IT asset and inventory records, including allocation, returns and lifecycle updates. • Administer Azure AD / Active Directory for user and device accounts (provisioning, group membership, password/account issues). • Support Google Workspace (Gmail, Drive, Calendar, Meet, Groups) f