Global Partner Systems Specialist

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Role Overview

We are seeking a technically strong Global Partner System Specialist to design, implement, and optimize partner-facing systems and operational processes. This role sits within the Global Partner Program and Strategy team and operates at the intersection of business and technology, bringing deep expertise in PRM management and CRM architecture and development. The primary focus is on PRM platforms, Salesforce, system integrations (including learning management and badging platforms), and partner data architecture supporting the global partner ecosystem.

You will administer and maintain partner systems, ensuring performance, scalability, and data integrity. This includes troubleshooting complex system and integration issues, partnering with technical teams to resolve defects, and helping to design and execute test plans (including taking the lead on regression testing) to validate enhancements. You will translate business requirements into scalable technical solutions, develop user and system documentation, and support change management efforts by creating enablement material, communicating updates, and driving adoption of new features and workflows—ultimately enabling a seamless, data-driven partner experience and improving efficiency across the partner lifecycle.

Key Responsibilities

1. Systems Design & Integration

Architecture: Translate business needs into technical user stories and scalable system designs.

Integrations: Build and maintain data flows between Salesforce, Impartner PRM, and learning platforms (LMS) for certifications, deal registrations, and badging.

Lifecycle Management: Lead configuration, testing, and deployment of system enhancements.

2. Data Governance & Analytics

Integrity: Maintain a high standard of data consistency across all partner platforms.

Reporting: Design dashboards in Tableau and Salesforce to track partner performance, pipeline visibility, and portal engagement.

3. Quality Assurance & Support

Testing: Own end-to-end test plans and lead regression testing for system releases.

Technical Support: Troubleshoot complex integration issues and coordinate with developers for defect resolution.

User Enablement: Manage user provisioning, create technical documentation, and drive platform adoption.

4. Operationa