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GCP Application Technical Specialist - HCLTech
Software Engineer
Senior technical specialist designing and deploying scalable CCaaS and IVA solutions on GCP, leveraging Java/Python, NLP, and cloud-native services such as GKE, Cloud Run, Pub/Sub, Apigee, and BigQuery.
About the role
Key Responsibilities
- Design, develop, and deploy scalable customer‑centric IVR and conversational AI solutions using Java and/or Python on GCP.
- Architect secure, resilient cloud infrastructure with GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, ensuring high availability and multi‑region support.
- Implement IAM, VPC, encryption, and Infrastructure as Code (Terraform) to manage resources and enforce security best practices.
- Develop and fine‑tune NLU/NLP models for intent recognition, entity extraction, and flow orchestration, integrating with webhook services.
- Collaborate with cross‑functional teams to translate business requirements into technical designs and deliver robust, maintainable code.
Requirements
- 8+ years of commercial software development experience in Java and/or Python.
- Proven expertise in GCP services (GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, BigQuery) and Terraform.
- Strong background in conversational AI, NLU/NLP modeling, and IVR design.
- Experience with secure cloud architecture, IAM, VPC, encryption, and high‑availability deployments.
- Excellent problem‑solving skills and ability to work independently in a fast‑paced environment.
Skills
javapythonterraformnatural language processing