Future openings - SRE - Compute Linux, Kubernetes, Containers

SRE Support Engineer

While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.

Location: Remote | Time Zone: (Brazil, Chile, Colombia, Mexico) (8AM–5PM Pacific)

Domain: Compute (Linux Fundamentals, Linux Networking, Kubernetes, Docker)

About Virtasant

Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.

For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.

The Role

We are hiring an SRE Support Engineer who is exceptionally strong in:

Linux fundamentals

Linux networking

Containerization (Docker)

Kubernetes (internal/private cloud, multi-form experience preferred) This is a hands-on, engineering-level support role focused on helping internal developers adopt, debug, and succeed with the client’s internal compute platform. You’ll work at the intersection of Kubernetes, containers, and low-level Linux troubleshooting, engaging directly with engineers to resolve issues that often require deep system understanding. This is not generic L1/L2 support, it’s high-trust technical engineering work with some of the most innovative developers in the industry.

Key Responsibilities

Platform & Customer Support

Support internal customers using the compute platform through:

High-touch white-glove onboarding

Slack/community forum and ticketing system responses

Deep technical troubleshooting

Act as the first line of engineering support for Kubernetes- and container-related issues.

Technical Investigation & Resolution

Troubleshoot, isolate, and resolve issues across:

Kubernetes workloads, scheduling, services, networking, RBAC

Docker containers, images, builds, and runtime environments

Linux servers, systemd behavior, filesystem issues, resource constraints

Networking (TCP/IP, DNS, routing, firewalls)

Linux & Networking Deep-Dive

Investigate issues inside Linux systems using tools such as:

tcpdump, ss, strace, traceroute, dig, journalctl, top, htop

Documentation & Communication

Write clear, concise technical tickets, incident summaries, and runbooks.

Create knowledge base articles and contribute to ongoing documentation improvements.

Participate in postmortems and drive follow-up act