Future openings - Build & Release Support Engineer CI CD
Future openings - Build & Release Support Engineer CI CD position — see original posting for full details.
Build & Release Support Engineer – CI/CD
While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.
Location: Remote | Time Zone: (US, Canada, Brazil, Chile, Colombia, Mexico) (8AM–5PM Pacific)
About Virtasant
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
About Virtasant
Freedom to Grow. Power to Deliver.At Virtasant , talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries , we are a remote-first, proudly diverse organization focused on meaningful work and real impact.
Role Overview
The Build & Release Support Engineer provides high-impact technical support for the customer’s build, release, and CI/CD systems , which every developer depends on to ship software.
This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling . You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins.
Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.
Business Outcome
Become a deep expert in the customer’s build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.
Success Measures
Healthy volume of threads and tickets handled with high-quality outcomes
Consistent achievement of time-based SLAs
High customer satisfaction through surveys
Accurate classification of issue type, severity, and patterns
What Will Be True When You Succeed
Developers ship faster with fewer build and release blockers
CI/CD and software supply chain tooling become more reliable and more usable
Escalations decrease due to strong frontline troubleshooting
Core Work Units
1. Frontline Support for Build & Release Systems
Manage Slack threads and tickets (roughly 50/50)
Triage build failures, b
Posted June 12, 2026