Future openings - Build & Release Support Engineer CI CD

Build & Release Support Engineer – CI/CD

While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.

Location: Remote | Time Zone: (US, Canada, Brazil, Chile, Colombia, Mexico) (8AM–5PM Pacific)

About Virtasant

Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.

For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.

About Virtasant

Freedom to Grow. Power to Deliver.At Virtasant , talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries , we are a remote-first, proudly diverse organization focused on meaningful work and real impact.

Role Overview

The Build & Release Support Engineer provides high-impact technical support for the customer’s build, release, and CI/CD systems , which every developer depends on to ship software.

This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling . You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins.

Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.

Business Outcome

Become a deep expert in the customer’s build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.

Success Measures

Healthy volume of threads and tickets handled with high-quality outcomes

Consistent achievement of time-based SLAs

High customer satisfaction through surveys

Accurate classification of issue type, severity, and patterns

What Will Be True When You Succeed

Developers ship faster with fewer build and release blockers

CI/CD and software supply chain tooling become more reliable and more usable

Escalations decrease due to strong frontline troubleshooting

Core Work Units

1. Frontline Support for Build & Release Systems

Manage Slack threads and tickets (roughly 50/50)

Triage build failures, b