Location: Remote - United States (Open to applicants located anywhere within the United States)
Fueled is a leading digital strategy, design, and engineering agency. United with 10up – now the brand of our WordPress practice – we are a 300+ person team that has designed and built hundreds of digital products and experiences for brands like Google, Apple, The New York Times, ESPN, Victoria’s Secret, MGM Resorts, Albertsons, and CLEAR.
As a Front-End Web Engineer at Fueled , you will provide critical technical support and consultation to clients and internal teams across a wide array of web properties. While you will be a versatile problem-solver who can navigate the broader WordPress ecosystem, we expect you to be an authority on front-end technologies (HTML, CSS, JavaScript, React) and thrive in a fast-paced, multi-project support environment.
Intentionally remote and globally distributed across six continents, our team thrives in a culture that values flexibility, creativity, and cutting-edge technology. Together, we’re shaping the future of digital experiences.
What you will do:
- Provide front-line technical support: Actively monitor and respond to client support tickets, triage bugs, clarify UI/UX requirements, and maintain strong, empathetic live communication skills.
- Support diverse, high-volume projects: Work across a large portfolio of concurrent client projects. You will frequently switch contexts throughout the day to resolve varying support requests, implement quick fixes, and push feature updates without sacrificing quality.
- Develop and maintain enterprise front-ends: Update, and maintain complex WordPress themes and custom Gutenberg blocks using React.js, modern CSS, and JavaScript.
- Enhance UI/UX and legacy interfaces: Debug cross-browser issues, improve responsive design and accessibility on legacy systems, and ensure seamless visual integration across multiple client sites.
- Support & shape our product offerings: Help maintain and enhance the user interfaces and front-end integration of our public product offerings like ElasticPress.io and SiteWatch.
What you will achieve:
- Deliver timely resolutions: Resolve front-end support tickets and deliver enterprise WordPress updates on schedule, maintaining exceptional client satisfaction through rapid and reliable issue resolution.
- Maintain high-quality standards: Write scalable, accessible, and responsive front-end code that meets our clients' expectations as well as our engineering best practices.
- Drive client retention: Contribute to the team, client, and overall company's success by providing exceptional customer relations and ensuring clients feel supported and heard.
- Triage and problem-solve: Utilize critical thinking to accurately assess the severity of incoming tickets, prioritize workloads, and ensure our clients' needs are met with th