Fractional IT Manager - Our Common Home

IT services consulting - Fractional IT Manager

The Consultant will provide ongoing IT and systems support services to Our Common Home and its associated entities, ensuring smooth day-to-day technical operations, reliable systems maintenance, user support and effective management of organisational data and digital infrastructure.

The support is intended to strengthen operational continuity, improve internal efficiency and ensure the organisation’s systems and tools remain functional, secure and appropriately maintained across a globally distributed team.

Scope of services

The Consultant will provide support across the following areas:

1. IT help desk and user support

Provide day-to-day technical support to team members across the organisation.

Troubleshoot hardware, software and systems-related issues.

Support onboarding and offboarding processes from an IT perspective.

Assist with account setup, permissions and access management.

Respond to and resolve user-reported technical issues in a timely manner.

Provide guidance to staff on the use of organisational tools and systems.

2. Systems administration and maintenance

Maintain and monitor core organisational systems and platforms.

Support ongoing maintenance, updates and troubleshooting across relevant IT infrastructure.

Ensure systems remain operational, functional and appropriately configured.

Coordinate with third-party providers or vendors where necessary.

Monitor system performance and proactively identify operational risks or inefficiencies.

3. Data management and organisation

Support the organisation, maintenance and integrity of organisational data and digital records.

Assist in structuring and maintaining shared drives, databases and internal documentation systems.

Support data hygiene and consistency across platforms and tools.

Assist with backup, recovery and data retention practices where relevant.

Contribute to improving internal data management processes and workflows.

4. Security and access management

Support implementation and maintenance of basic IT security practices.

Assist with user access management and permissions across systems.

Help monitor and reduce operational and security risks related to organisational systems and data.

Support secure handling and storage of organisational information.

5. Operational and technical support

Provide ad-hoc technical troubleshooting and operational support as needed.

Assist with setup and coordination of digital tools used across teams and projects.

Support improvements to internal workflows, automation or operational efficiency where appropriate.

Provide recommendations on systems improvements, integrations or technical solut