Forward Deployed Engineering- Build Manager

Team Bio:

ServiceNow ’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.

Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Why This Role Matters:

Enterprise leaders aren’t just experimenting with AI—they’re demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1-off wins into repeatable success.

As a FDE Build Manager, you operate on the frontlines of transformation. You will support ServiceNow ’s cross-functional Forward Deployed Engineering (FDE) teams in building and delivering intelligent, scalable AI solutions that solve our customers’ most mission-critical challenges.

You'll work in a fast-paced environment as our FDE team partners with key strategic customers to accelerate time to value. You will provide a proactive, strategic perspective, manage customer relationships, and drive tactical execution from initial conception through FDE build development, delivery, and successful completion.

Who You Are:

You are a dynamic and innovative problem-solver who thrives in complex, fast-paced environments. You have a strong analytical mindset while still keeping focus on the bigger picture. You have a background managing SDLC processes while keeping a customer-first mentality. You have a passion for AI and scaling innovation. You excel at transforming ambiguity into clarity and have hands on experience driving projects/programs end to end.

What You’ll Do:

• Work seamlessly with software engineers, product managers, product designers, and customers, to deliver intelligent systems that address mission-critical challenges using AI
• Collaborate directly with customers to co-innovate AI solutions tailored to their needs, acting as the first point of contact or escalation
• Develop trusted relationships with key internal and external technology leaders and stakeholders to drive focus on the strategic build objectives and optimize build delivery - this includes supporting and holding resources accountable for their responsibilities within the build
• Drive large scale, cross-functional, high visibility AI software development builds on condensed timelines
• Organize complex, ambiguous problems into prioritized milestones, deliverables, and success cr