Forward Deployed Engineer - Harper

TL;DR As a Forward Deployed Engineer, you'll embed with customers and partners to build, deploy, and win the technical trust that lands and grows enterprise deals. Remote, low travel, high ownership. We are looking for someone who can build, understand how enterprises work, and walk into a room and talk to a CIO like a peer. You've spent years in the enterprise space—maybe leading teams, maybe sitting in our buyer's chair—and you're ready to get deeply hands-on again: closer to the code, closer to customers, and using AI tools to move fast. If that sounds like you, read on.

Role Overview

Forward Deployed Engineers are Harper's most trusted people in the field—highly technical, customer-facing engineers who embed in customer environments, drive real adoption and outcomes, and are trusted advisors when it's time to win the business.

This is a role for someone with deep, been-there-done-that enterprise experience and a consulting mindset. You'll build, deploy, and troubleshoot inside real customer environments, and you'll sit across from enterprise buyers and speak their language because you've been in their chair. You'll lean on modern AI tooling every day to move faster, and you'll help customers see how AI fits into their architecture.

We care far more that you can walk into a room with a CIO, architect, or operations lead and talk about their real problems with authenticity than we do about any single development framework or services delivery experience on your resume. We move fast, wear many hats, and value people who flex to get things done. You won't have a playbook for most things; instead you'll help write it.

And unlike most forward-deployed roles: this one is remote and doesn't require constant travel.

If you're tired of the corporate grind and want to get your hands dirty again—closer to the code, closer to customers, using your experience where it counts—this is your stage.

Key Responsibilities

Customer Technical Delivery

• Partner closely with customers to understand technical requirements, business objectives, and operational constraints.
• Build, configure, customize, integrate, and deploy Harper's platform to meet unique customer workflows—directly within customer environments.
• Troubleshoot and resolve systems, data, integration, and operational issues during deployment and after go-live.
• Own customer outcomes end-to-end, working independently in ambiguous, fast-moving environments while staying aligned with internal teams and partners.

What success looks like: Customers achieve measurable outcomes from their Harper implementations, with stable production workloads they can own independently.

Customer Calls & Presales Support