About the Role
The Forward Deployed Engineer, Enterprise AI leads complex enterprise deployments from ambiguity to production. This role partners directly with strategic customers and internal teams to understand business goals, technical constraints, data realities, delivery risks, and success metrics. These inputs are then translated into a clear technical approach that accelerates deployment and value realization.
Responsibilities
- Design, build, and deliver production-quality solutions required for complex deployments, including:
- Data ingestion and transformation utilities
- ERP, Snowflake, Databricks, API, and external system integrations
- Workflow automations
- Agentic AI deployment extensions
- Customer-specific data validation and enrichment tools
- Lightweight services or applications that support go-live readiness
- Repeatable accelerators for future enterprise deployments
- Help customers deploy and operationalize Resilinc’s agentic capabilities across use cases such as disruption intelligence, tariff risk, forced labor compliance, supplier risk, multi-tier mapping, and event-driven workflows.
- Bridge the gap between the platform’s agentic capabilities and each customer’s real-world data, process, governance, and operating model.
- Establish strong engineering discipline for everything shipped, including:
- Clean code
- Testing
- Documentation
- Security considerations
- Logging and observability
- Deployment readiness
- Operational handoff
- Supportability
- Work on the most demanding deployments where standard playbooks are not enough to unblock go-lives, stabilize early production usage, reduce escalation risk, and accelerate measurable customer outcomes.
- Identify repeated patterns across enterprise deployments, distinguish true one-off customization from broader market needs, and feed clear, actionable recommendations back to Product and Engineering to convert repeated customer needs into reusable platform capabilities.
- Contribute to the operating model, standards, tooling, reusable templates, engagement rules, and handoff practices for this new function.
What This Role Is and Is Not
This role is designed to solve hard technical deployment problems and create reusable patterns.
This role owns:
- Complex deployment engineering
- Customer-specific technical solution design
- Production-ready accelerators
- Integration and workflow problem solving
- Agentic AI deployment enablement
- Technical unblockers for strategic accounts
- Reusable implementation patterns
- Product feedback from real enterprise deployments
This role does not own:
- Routine customer support
- Long-term maintenance of every custom solution
- Standard implementation project management
- Core product roadmap ownership
- General pre-sales demonstrations
- One-off hero work without documentation or handoff
What Success Looks Like
Success in this role will be measured by your ability to:
- Reduce time-to-value for complex enterprise deployments
- Unblock strategic customer go-lives
- Improve deployment quality and predictability
- Reduce long-term operational debt from custom work
- Create reusable accelerators, templates, and implementation patterns
- Improve handoff quality to Agent Success, Support, and Engineering
- Surface product gaps and repeated customer patterns with clear recommendations
- Help customers operationalize Resilinc’s agentic AI capabilities in production