remote
Forward Deployed Engineer - Catena Labs
Solutions Engineer
Senior Solutions Engineer to deliver technical solutions, drive customer adoption, and bridge communication between engineering and clients.
About the role
Key Responsibilities
- Act as the technical bridge between customers and internal teams to ensure successful product deployment and adoption
- Design and deliver tailored technical solutions to meet customer requirements and business objectives
- Provide hands-on technical guidance during pre-sales, implementation, and post-sales phases
- Troubleshoot complex technical issues and coordinate cross-functional resolution
- Develop and maintain technical documentation, training materials, and best practices
- Collaborate with engineering teams to influence product roadmap based on customer feedback
Requirements
- 5+ years of experience in technical customer-facing roles (Solutions Engineering, Sales Engineering, or similar)
- Strong background in software development, system architecture, or cloud platforms
- Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
- Hands-on experience with API integration, troubleshooting, and customer support methodologies
- Familiarity with DevOps practices, CI/CD pipelines, and modern software development workflows
Skills
technical salescustomer supportsystem architecturecloud platformsapi integrationtroubleshooting