Your mission
You make customer value technically real. The moment a contract is signed, you own the path from raw, undocumented ERP data to the first trustworthy PartsOS planning result. And you get there fast: first real value within five working days of getting access to a customer's data. You sit with maintenance, spare-parts, and supply-chain teams in real factories, open the SAP export nobody documented, and turn it into a plan they can run. You are the technical half of a two-person team: the Customer Success Manager owns the relationship and the business case; you own the system and the speed. Time-to-Value is your number.
What You’ll Be Working On
Time-to-Value
- First meaningful planning result within five working days of data access. This metric belongs to you.
- You never hand extraction back to the customer as homework: you drive it together, on the call, in one session.
The Data Path, End to End
- Drive extraction from the customer's ERP, then clean, map, validate, and load it reliably and repeatably.
- Build robust transforms that handle 150+ columns, wrong currencies, duplicates, and hidden sheets, flagging every assumption and validating with the customer's system owner instead of guessing.
- Write connectors and idempotent data pipelines in SQL and Python; ship reproducible imports, not throwaway spreadsheets.
Integration Architecture & IT Concept
- Define the export path and cadence, clarify interface ownership, and answer SAP indirect-use, licensing, and security questions before they stall a trial.
- Reason about any industrial ERP's data model where demand, stock, lead times, and BOMs live whether it's SAP, Business Central, proALPHA, or a homegrown system.
Configuration That Reflects Reality
- Translate customer-specific planning requirements such as service levels, lead times, criticality hierarchies and reorder logic into PartsOS configuration.
- The customer's manual judgment stays in charge; the AI augments, it doesn't overrule.
Trust Through Traceability
- Every recommendation traces back to a raw ERP field and coexists cleanly with the customer's existing MRP/disposition logic.
- Nothing unvalidated reaches the customer. You test in staging and catch the data defect before they do.
The Playbook
- Turn one-off integrations into reusable templates that make the next onboarding faster.
- Identify and hand reproducible product gaps to Engineering, clearly separated from implementation issues.
Working With Your CSM
- Every account is a two-person team. The CSM owns the relationship, stakeholders, business case, and conversion; you own the data, the system, and Time-to-Value.