This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Forward Deployed Engineer - Agents based in India.
Join an innovative AI-focused engineering team building next-generation customer experience solutions through intelligent automation and agent-based technologies. In this role, you will work directly with customers to design, implement, and optimize AI-powered virtual agents that deliver measurable business outcomes. You will bridge the gap between customer needs and technical execution by transforming complex requirements into production-ready solutions. This position offers the opportunity to collaborate with engineering, product, and customer-facing teams while shaping the future of AI-driven enterprise interactions. Ideal for a technically skilled problem solver, this role combines software engineering, customer partnership, and product innovation in a fast-paced environment.
Accountabilities
- Own the complete lifecycle of AI agent deployments, from initial discovery and requirements gathering through implementation, launch, monitoring, and continuous optimization.
- Design and configure AI agent workflows, decision logic, automation behaviors, and conversational experiences to improve accuracy, reliability, and customer outcomes.
- Develop and implement validation frameworks, testing processes, and guardrails to ensure secure, compliant, and predictable AI agent performance.
- Build, test, and maintain integrations with enterprise systems such as CRM platforms, ticketing solutions, telephony systems, and data infrastructure.
- Partner with customer technical teams and stakeholders to define success criteria, understand business challenges, and deliver solutions aligned with operational goals.
- Translate customer requirements into clear technical implementation plans, documentation, and scalable deployment strategies.
- Collaborate closely with Product, Engineering, Design, and go-to-market teams to improve platform capabilities and create repeatable implementation processes.
- Gather customer feedback, identify product improvement opportunities, and contribute insights that influence future AI agent development.
Requirements
- 5+ years of experience in a technical customer-facing role such as Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical Product Management, or a similar position.
- Strong technical foundation with experience writing code, working with APIs, and building end-to-end integrations.
- Proven experience delivering production-grade enterprise solutions involving testing, validation, troubleshooting, and iterative improvement.