SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.
We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.
About the role:
Our team is continuously growing alongside our expanding client base, so we are looking for a SOC Incident Response Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.
Sounds exciting? There’s more to come 💛
What you will do:
- Manage security and operational incidents end-to-end, including investigation, coordination, and response;
- Communicate directly with Clients and stakeholders during Data Breach incidents;
- Conduct Root Cause Analysis, develop preventive measures, and prepare management reports;
- Analyze Clients’ workflows and incident trends to identify risks and improve security processes;
- Assess the security of software, platforms, and third-party vendors;
- Review new hiring locations for compliance with data protection and security standards;
- Develop incident response procedures and maintain internal security documentation and knowledge base.
What you need to succeed in this role:
- Proven experience in investigating and handling information security incidents (from 1 year);
- Experience in developing incident management procedures and documentation;
- Analytical mindset and the ability to make fast decisions to mitigate incident impact;
- Strong self-organization skills and the ability to prioritize work independently;
- Understanding of data privacy principles and breach notification requirements;
- English proficiency at level B2 or higher.
Will Be a Plus:
- Proficiency in OSINT methodologies for investigations;
- Experience in assessing the security of software, platforms, and third-party vendors;
- Basic knowledge of security tools logic (SIEM,EDR,DLP, NGFW, VPN,VDI).
Benefits and Perks:
- Providing services during business hours;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your grow