fluent Ukrainian Security Incident Response Specialist - SupportYourApp

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

Our team is continuously growing alongside our expanding client base, so we are looking for a Security Control Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.

Sounds exciting? There’s more to come 💛

What you will do:

• Incident Management:
• Full cycle of investigation and coordination in response to security or workflow breaches;
• Direct contact and communication with Clients and stakeholders in the event of a Data Breach;
• Performing Root Cause Analysis, developing preventive measures, and preparing reports for top management;
• Analyzing Client's operational workflows based on incident trends to identify potential threats to the company and developing proactive security optimization recommendations;
• Supplier Assessment:
• Evaluating the security of software, platforms, and third-party services.
• Hiring Compliance:
• Assessing new hiring locations regarding data protection standards and security tool feasibility.
• Documentation:
• Developing incident management procedures and maintaining the internal knowledge base.

What you need to succeed in this role:

• Proven experience in investigating and handling information security incidents (from 1 year);
• Analytical mindset and the ability to make fast decisions to mitigate incident impact;
• Strong self-organization skills and the ability to prioritize work independently;
• Understanding of data privacy principles and breach notification requirements;
• English proficiency at level B2 or higher.

Will Be a Plus:

• Proficiency in OSINT methodologies for investigations;
• Experience in the BPO or Customer Support industry;
• Basic knowledge of security tools logic (SIEM,EDR,DLP, NGFW, VPN,VDI).

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project work