Who are we?
SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.
We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.
About the role:
We are looking for a Legal Counsel to join our community — someone who is eager to apply their knowledge of international law, gain experience working with a global IT company, communicate with clients from all over the world, and collaborate on interesting and complex tasks together with our Chief Legal Officer .
Sounds exciting? There’s more to come 💛
What you will do:
- Negotiate, draft, and review commercial agreements, including Master Service Agreements (MSAs), Statements of Work (SOWs), Non-Disclosure Agreements (NDAs), buyout agreements, assignment agreements, and other client-related contracts;
- Assess suppliers and vendors, conduct legal due diligence, and review and manage agreements with suppliers to ensure compliance with company standards and business objectives;
- Handle intellectual property (IP) matters, including copyright-related issues and general IP protection;
- Provide legal advice and support to internal stakeholders (HR, IT, Marketing, Finance) on contractual, commercial, and compliance-related matters;
- Monitor changes in international legislation relevant to the business and recommend updates to internal policies, templates, and contractual frameworks.
What you need to succeed in this role:
- Master’s degree in law;
- Fluency in English and Ukrainian, including legal drafting;
- 2+ years of professional legal experience in commercial, corporate, or technology law;
- Foundational knowledge of data protection and privacy laws, such as GDPR and related regulations;
- Proven hands-on experience negotiating, drafting, and reviewing contracts with clients and suppliers;
- Strong analytical, legal, and research skills with attention to detail;
- Goal-oriented, proactive, and comfortable working in a fast-paced, business-driven environment.
Will be an advantage:
- Experience in copyright/IP disputes;
- Understanding of U.S. or U.K. contract law;
- Prior experience working in product or service-based IT companies.
Benefits and Perks:
- Providing services during business hours;
- Opportunity t