Overview
RealPage Payments is the purpose-built payments engine within the RealPage platform, powering rent, deposit, and fee payments across a broad range of property types. By tightly integrating with RealPage’s property management solutions, RealPage Payments enables property management companies to streamline rent collection, reduce manual processing and fraud risk, and offer residents flexible, digital-first options to pay how, when, and where they prefer.
Responsibilities
- Own the strategy, roadmap, and execution for 3–5 payment product lines, including both existing offerings and new products from concept through launch and scale.
- Lead a cross-functional product pod (engineering, design, marketing, operations, and analytics) without direct people-management responsibility, setting priorities, clarifying requirements, and ensuring accountability for outcomes.
- Define, track, and own key performance indicators (KPIs) for your product lines, including adoption, revenue, margin, client satisfaction, and resident experience.
- Partner closely with Sales, Client Success, and key property management clients to deeply understand their needs, pain points, and opportunities—and translate these into clear product requirements and a prioritized roadmap.
- Serve as the day-to-day product owner for your domain, writing user stories, managing backlogs, and making trade-off decisions that balance client value, technical feasibility, risk, and commercial impact.
- Optimize and enhance existing products through experimentation, data-driven insights, and continuous improvement in areas such as UX, conversion, authorization rates, and operational efficiency.
- Lead the end-to-end launch of new payment capabilities, including discovery, business case development, requirements, build, testing, rollout, training, and post-launch performance measurement.
- Collaborate with Pricing and Finance to shape pricing and packaging strategies that align with market dynamics, client value, and P&L goals.
- Partner with Marketing and GTM teams to develop value propositions, positioning, messaging, and sales enablement materials that drive awareness, adoption, and expansion.
- Act as a subject matter expert on RealPage Payments and the broader payments ecosystem (card, ACH, offline, alternative payments), staying current on industry trends, regulations, and competitive offerings.
- Participate in key client discussions and executive briefings as the product voice, supporting sales cycles and strategic account planning.
- Work closely with Operations, Risk, and Compliance to ensure products are resilient, scalable, compliant, and deliver a reliable experience for property managers and residents.
- Proactively identify product, process, and experience gaps, and drive cross-functional initiatives to address them
Qualifications