Join a team helping healthcare organizations improve financial operations through trusted software solutions. You'll work directly with clients, contribute to product enhancements, and support improvements in reporting, analytics, and business processes.
MediSolution is seeking an Implementation and Support Consultant with a solid background in financial processing and reporting within the healthcare industry. Responsibilities include client support, overall project management, implementation, client training, demonstration, program documentation, and product testing. The ideal candidate must be a team player with strong people skills, self-learning skills, and share a dedication to the latest technologies and techniques - including AI-enabled tools that streamline support, reporting, and implementation work.
To excel in this role, you'll need to have an analytical mind and a passion for digging into the details to find unique solutions to complex problems. You'll need to be able to leverage your natural curiosity to help you thrive in ambiguity and tackle problems.
What Your Impact Will Be
- Provide high quality support to our clients, ensure we are meeting contractual obligations and maintaining a high level of customer satisfaction and timeliness of resolution;
- Communicate to clients when there are changes to the application, and occasionally regulatory and legislative updates;
- Implement new customers from start to finish including but not limited to analyzing set up needs, testing, and training;
- Provide ongoing customer support including troubleshooting issues and providing application training to new staff, including reporting training on an Excel-based application;
- Prepare and keep up to date training documentation and update user guides when needed;
- Assist with business development-related activities including the development of proposals, statements of work, and delivery of presentations;
- Participate in project planning and implementation;
- Develop a deep understanding of the functional / technical features of our applications and use this knowledge to address application-related issues and questions;
- Troubleshoot software and implementation issues and provide workaround and functional implementation guidance as needed, completing support cases for clients with a quick turnaround via telephone, email, and/or ticketing system;
- Use ticketing system to review tickets, prioritize ticket queue, update and resolve tickets with complete and accurate documentation in a timely and effective manner;
- Diagnose and document software issues / bugs, perform the appropriate resolution, and work with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient, and effective manner;