remote
Field Services Engineer - Cognizant
Software Engineer
Field Services Engineer with 4‑7 years of onsite desktop support, managing laptops, rugged devices, printers, scanners, and conference room A/V. Expert in Windows troubleshooting, ITSM processes, SCCM, Nexthink, and basic networking to deliver rapid break/fix and deployment solutions.
About the role
Key Responsibilities
- Provide onsite desktop and laptop support across office and factory environments, including rugged devices and handheld scanners.
- Deploy, configure, and troubleshoot Windows endpoints using SCCM and IT Shop, ensuring optimal performance and security.
- Utilize Nexthink for endpoint visibility, proactively identifying and resolving issues before they impact operations.
- Manage and support conference room A/V equipment, printers, and peripheral devices, ensuring reliable functionality.
- Document incidents and requests through ITSM processes, maintaining accurate records and following best practices for resolution.
Requirements
- 4‑7 years of onsite desktop support experience in office and factory settings.
- Hands‑on experience with ITSM tools, SCCM, and Nexthink for endpoint management.
- Excellent communication skills and ability to work independently in a fast‑paced environment.
- Valid US work authorization without sponsorship.