onsite
Field Deployment & Operations Lead
Field Deployment & Operations
The Field Deployment & Operations Lead will oversee the deployment and operational success of autonomous systems in customer environments. This role involves ensuring system reliability, providing customer support and training, and collaborating with cross-functional teams to drive product enhancements and build scalable deployment practices.
About the role
About the Role
This role focuses on leading the deployment, ensuring reliability, and enabling customer adoption of autonomous systems in real-world environments.
Responsibilities
- Field Deployment & Operations
- Lead the end-to-end deployment of autonomous systems in customer environments.
- Ensure systems are configured, tested, and operational under real-world conditions.
- Troubleshoot and resolve technical issues quickly to maintain uptime and mission success.
- System Reliability & Performance
- Gather and analyze field feedback to identify areas for improvement.
- Work closely with product and engineering teams to drive enhancements into the core system.
- Implement monitoring and diagnostic tools to ensure sustained reliability.
- Customer Enablement & Adoption
- Partner with customer teams to train and support operators in achieving operational readiness.
- Translate complex technical concepts into clear, actionable workflows.
- Act as a trusted advisor to accelerate adoption and long-term value realization.
- Cross-Functional Collaboration
- Serve as the voice of the customer, bringing field insights back to engineering and product teams.
- Collaborate across software, hardware, and AI research groups to deliver integrated solutions.
- Contribute to building scalable deployment practices and playbooks for future rollouts.