onsite
Field Deployment & Operations
Field Deployment & Operations
This role involves leading the deployment and operations of autonomous systems in customer environments, ensuring their configuration, testing, and operational status. You will also focus on system reliability by analyzing field feedback and collaborating with product and engineering teams to implement enhancements and monitoring tools.
About the role
About the Role
This role focuses on leading the deployment, ensuring reliability, and enabling customer adoption of autonomous systems in various field environments. It requires strong cross-functional collaboration and the ability to translate technical concepts into practical solutions.
Responsibilities
- Field Deployment & Operations
- Lead the end-to-end deployment of autonomous systems in customer environments.
- Ensure systems are configured, tested, and operational under real-world conditions.
- Troubleshoot and resolve technical issues quickly to maintain uptime and mission success.
- System Reliability & Performance
- Gather and analyze field feedback to identify areas for improvement.
- Work closely with product and engineering teams to drive enhancements into the core system.
- Implement monitoring and diagnostic tools to ensure sustained reliability.
- Customer Enablement & Adoption
- Partner with customer teams to train and support operators in achieving operational readiness.
- Translate complex technical concepts into clear, actionable workflows.
- Act as a trusted advisor to accelerate adoption and long-term value realization.
- Cross-Functional Collaboration
- Serve as the voice of the customer, bringing field insights back to engineering and product teams.
- Collaborate across software, hardware, and AI research groups to deliver integrated solutions.
- Contribute to building scalable deployment practices and playbooks for future rollouts.