EverPro - Software Engineering Operations Specialist

Role Summary

The Engineering Operations Analyst is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications. This role is deeply embedded in day‑to‑day engineering and product operations, owning Atlassian Jira, Confluence, and Productboard configurations and actively building workflows, automation, and integrations that support efficient quality delivery.

This position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them. The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems. In addition, this role will look towards automating reporting and operations using AI.

Key Responsibilities

SDLC Implementation & Enforcement

• Translate SDLC standards into practical, executable workflows within Jira and related tools
• Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release)
• Actively audit teams’ usage of tools to ensure adherence to required SDLC practices
• Partner directly with engineers and managers to troubleshoot process breakdowns
• Iterate quickly on process improvements based on real delivery data and team feedback
• Implement AI automation for reporting and operational excellence

Jira & Confluence Ownership

• Serve as the primary Jira and Confluence administrator , performing hands‑on configuration and maintenance
• Issue types, fields, schemas, and screens
• Workflows and transitions
• Permission schemes and roles
• Custom dashboards and reports
• SDLC documentation
• Templates for project pages, release notes, and retrospectives
• Embedded Jira reports and live status views
• Clean up legacy configurations and reduce tool sprawl from acquired companies

Workflow Design & Automation

• Enforce required fields and transitions
• Reduce manual updates and duplication
• Improve traceability from idea → delivery
• Design workflows that reflect real engineering practices rather than theoretical models
• Implement integrations between Jira, Confluence, and Productboard
• Own ongoing tuning and performance of automations to prevent noise or system overhead

Productboard Administration & Integration

• Configure and maintain Productboard structure, including components, features, initiatives, and views
• Actively manage Jira ↔ Productboard synchronization
• Ensure roadmaps and priorities in Productboard accurately reflec