At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
About the role:
This position is responsible for maintaining and supporting the organization’s ERP system to ensure optimal performance, reliability, and security. This role plays a key part in the technical configuration, user access management, integrations, and day-to-day system administration.
Team Leadership & Production Support Management
- Lead and manage a distributed production support team responsible for day-to-day operational support of Oracle Fusion Cloud (ERP, SCM) and ancillary systems.
- Establish clear SLAs and response protocols for incident triage, resolution, and communications.
- Drive root cause analysis (RCA) and ensure permanent fixes are implemented — not just band-aid solutions.
- Coach team members on system configuration, troubleshooting best practices, and Oracle support engagement.
- Prioritize workload for the team and ensure high-urgency issues are escalated and resolved without delay.
Fusion System Operations
- Oversee the availability, integrity, and performance of Oracle Fusion environments.
- Act as primary liaison with Oracle for service requests (SRs), escalations, patching, and service updates.
- Own the regression testing, impact analysis, and coordination of quarterly patch cycles.
- Ensure configuration changes and data fixes follow change control governance.
- Coordinate with IT security and compliance teams on audit readiness and access certifications.
- Enforce compliance with audit and data privacy requirements through access reviews and security controls.
Cross-Functional and Strategic Initiatives
- Serve as the point of contact between the support team and business process owners in Finance, Supply Chain, Procurement, HR, etc.
- Assist in the rollout of new functionality, module implementations, or integration efforts.
- Identify recurring issues or process gaps and propose systemic solutions — not workarounds.
Patch & Release Management
- Coordinate and support quarterly Oracle patch testing and deployment.
- Maintain documentation of regression test plans and validation scripts.
- Manage sandbox refreshes and environment cloning as needed.
Operational Support
- Act as Level 2/3 support for service tickets related to Oracle Fusion ERP and SCM.
- Troubleshoot and resolve functional and technical issues escalated by business users.
- Maintain and evolve Standard Operating Procedures (SOPs) for incident handling and routine tasks.
Monitoring & Reporting