It's more than a career, it's a calling.
Worker Type:
Job Highlights:
It's more than a career, it's a calling. At SSM Health , we believe exceptional training empowers our people to deliver compassionate, high‑quality care. We are seeking an Epic Principal Trainer with strong expertise in Resolute Hospital Billing and Claims . This role requires MST experience and a deep understanding of the revenue cycle to develop and deliver meaningful Epic education that supports accuracy, consistency, and confidence across our care continuum. The ideal candidate is a trusted subject matter expert, collaborative partner, and passionate educator who is committed to supporting our Mission through effective training and system adoption.
Job Summary:
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
- Configures, supports and maintains Epic Training applications to meet the needs of the organization. Serves as coordinator and collaborates with business operations, information technology, leadership, system users, and vendors.
- Builds in and understands the Electronic Health Record (EHR) (Epic) in order to competently develop training curriculum, resources, and facilitate training delivery.
- Knowledgeable of system standard workflows. Analyzes new workflows, application dependencies, and user competencies through collaboration with operational end-users, subject matter experts (SME), and application analysts.
- Designs and maintains Epic training environment build, scenarios, and role-based training materials.
- Analyzes training data, reviews training feedback, and assessment data to determine curriculum modifications that ensure training success. Devises modes of assessment to measure the effectiveness of the training.
- Contributes to the planning, design, development, build, and maintenance of the training environments. Assists in the coordination of training environment testing.
- Supports small teams or projects as needed with manageable risk, resource requirements, and complexity. Applies project management principles to support the creation of project tasks.
- Serves as an IT liaison for Epic functionality training and support. Solves complex problems based on the analysis of multiple sources of information.
- Contributes to planning, design, development, build and uses knowledge of best practices for technical training platforms and authoring tools (LMS, SharePoint, MS Teams, Articulate, Camtasia, Captivate, etc.).
- Performs other duties as assigned.
EDUCATION
Bachelor's degree, or equivalent years of experience and education
EXPERIENCE
Three years' experience
PHYSICAL REQUIREMENTS
Frequent lifting/carrying and pushing/pulling o