Software Engineer
Epic Systems Analyst focused on designing, building, and supporting the Willow Ambulatory application for retail and outpatient pharmacy operations, ensuring efficient prescription processing, dispensing, charging, inventory, and point‑of‑sale integrations within a complex healthcare environment.
Company :
Job Description :
JOB SUMMARY
This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization. The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity.
The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point‑of‑sale–related integrations. This role operates in a high‑volume, production‑focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput.
While the role is primarily focused on Willow Ambulatory, there is opportunity for periodic collaboration and knowledge sharing with the Willow Inpatient team to support enterprise alignment, shared medication records, and cross‑application initiatives.
ESSENTIAL RESPONSIBILITIES
ESSENTIAL RESPONSIBILITIES
Retail Pharmacy Application Support
Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows.
Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability.
Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts.
Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment.
Operational Partnership and Workflow Optimization
Partner closely with Retail Pharmacy Operations and leadership to:
Identify workflow inefficiencies and opportunities for improvement
Support new store openings, workflow changes, and operational initiatives
Ensure system configuration aligns with day‑to‑day pharmacy operations
Serve as a subject‑matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.
Testing, Validation, and Release Support
Participate in integrated testing, retail workflow validation, and upgrade readiness activities.
Support cutover planning, go‑live execution, and stabilization for retail pharmacy changes and enhancements.
Validate system behavior in production‑like scenarios to ensure workflows function as expected under real‑world volume and timing constraints.
Integration and Vendor Coordination
Support workflows that integrate Willow Ambulatory with third‑par
Posted June 21, 2026