Enterprise Technical Support Specialist - NYC

As an Enterprise Technical Support Specialist, you will be the primary point of contact for our enterprise customers, providing timely and effective technical support to ensure their success with our product. You will work closely with cross-functional teams, including engineering, product, and sales, to resolve complex technical issues and provide guidance on best practices.

Key Responsibilities:

• Provide technical support to enterprise customers via phone, email, and chat
• Investigate and resolve complex technical issues, escalating as necessary to engineering teams
• Develop and maintain knowledge base articles and documentation to improve customer self-service
• Collaborate with sales teams to provide pre-sales support and ensure successful onboarding of new customers
• Stay up-to-date with product releases and updates, and communicate changes to customers

Requirements:

• 3+ years of experience in technical support or a related field
• Strong understanding of software development and deployment
• Experience with Python, Node.js, Machine Learning, and AWS
• Excellent communication and problem-solving skills
• Bachelor's degree in Computer Science or a related field