Enterprise Technical Support

As an Enterprise Technical Support specialist at Notion, you will be the primary point of contact for our most complex and high-value customers. You will be responsible for troubleshooting and resolving technical issues, providing expert-level support, and collaborating with cross-functional teams to deliver exceptional customer experiences.

Key Responsibilities:

• Provide timely and effective technical support to enterprise customers via phone, email, and chat.
• Collaborate with internal teams, including engineering, product, and sales, to resolve complex technical issues.
• Develop and maintain in-depth knowledge of Notion's products and services, as well as industry trends and best practices.
• Identify and escalate critical issues to senior technical support engineers or other stakeholders as needed.
• Contribute to the development of knowledge base articles, training materials, and other resources to improve customer support.

Requirements:

• 3+ years of experience in technical support, preferably in a SaaS or enterprise software environment.
• Strong technical expertise in Python, Node.js, Machine Learning, and AWS, with a focus on troubleshooting and problem-solving.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and cross-functional teams.
• Bachelor's degree in Computer Science, Engineering, or a related field.