Enterprise Support Engineer

As an Enterprise Support Engineer at readme, you will be responsible for providing technical support to our enterprise customers. This role requires a strong understanding of software development and deployment, as well as experience with cloud-based technologies. You will work closely with our development team to resolve complex technical issues and provide guidance on best practices for implementing our solutions.

Key Responsibilities:

• Provide technical support to enterprise customers via phone, email, and chat
• Collaborate with development team to resolve complex technical issues
• Develop and maintain knowledge base articles and documentation
• Conduct training sessions for customers and internal teams
• Stay up-to-date with industry trends and emerging technologies

Requirements:

• 3+ years of experience in technical support or software development
• Strong understanding of software development and deployment
• Experience with cloud-based technologies, including AWS
• Excellent communication and problem-solving skills
• Bachelor's degree in Computer Science or related field