As a Solutions Engineer , you will be working at the intersection of Sales, Product and Customer Success, working with top learning and development organizations to align their growth objectives to 360learning capabilities.
This role will be foundational to 360learning business expansion in North America. As a Solutions Engineer, you will become an internal expert in our technology, developing a deep understanding of how 360learning is being used by current customers and how it can drive value for future ones. You will bridge the gap between the strategic direction of our product development and the needs of our market.
Within 1 month, you will:
- Become an expert of 360Learning ways of working through our onboarding process on Convexity
- Meet the global team through virtual coffee meets
- Master our value proposition after shadowing meetings with AEs and training with your coach
- Become a product expert
- Be able to support our Product team with great insights and feedback thanks to detailed product training
- Have defined your first OKRs
Within 3 months, you will:
- Understand, master, and become a pro at describing our product to prospects
- Collaborate with the sales teams to understand customer requirements and provide sales support
- Be a responsive and creative member of a cross-functional teams (sales, marketing, customer success) by providing valued feedback internally
- Configure demo environments to meet presentation needs
- Be a creative, upbeat, and positive player collaborating with AEs to build engaging strategies to move deals forward in our sales funnel (POC/pilot construction)
Within 6 months, you will:
- Become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning and Development Directors
- Be identified as a prime expert by our Account Executives to support them in any prospective context
- Share your expertise with other 360Learners
Within 12 months, you will:
- Contribute in making the Sales Engineer department grow by identifying best practices, designing new processes and creating new contribution for the team
- Work alongside sales team members at every step of the sales process
- Help shape the Sales Engineer team by assisting in recruitment efforts
The Skill Set
- Bachelor's degree in a related field (preferred)
- 3+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant role
- Previous experiences in a SaaS B2B company (LMS experiences will be a plus)
- Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRISA “can do” attitude, which means you look at obstacles as opportunities of making 360learning s