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Enterprise Service Desk Engineer - ABACUS
Software Engineer
Enterprise Service Desk Engineer designing and deploying cloud, on‑prem, and telephony solutions while delivering exceptional client support and leading Level‑3 escalation projects.
About the role
Key Responsibilities
- Design, implement, and maintain public and private cloud environments (AWS, Azure) and on‑prem infrastructure.
- Configure and support telephony systems to ensure reliable communication channels.
- Lead Level‑3 escalation support, troubleshooting complex incidents across the service delivery team.
- Collaborate with cross‑functional teams to deliver world‑class client experiences.
- Document solutions and processes in ServiceNow and maintain knowledge bases.
Requirements
- Proven experience with AWS and Azure cloud services.
- Strong Linux administration and networking fundamentals.
- Hands‑on knowledge of telephony platforms and VoIP technologies.
- Familiarity with ServiceNow and ITIL best practices.
- Excellent communication skills and a customer‑centric mindset.
Skills
awsazurelinuxservicenowitil