Overview/ Job Responsibilities
We are seeking a skilled Jamf Engineer to join our Mobile Device Management (MDM) team. The Jamf Engineer will be responsible for the deployment, configuration, and ongoing support of a Jamf Pro-based macOS management solution for approximately 150 users. This role will focus on ensuring a secure, efficient, and user-friendly experience for macOS devices while collaborating with the MDM team to align with organizational IT policies and objectives.
Key Responsibilities:
- Deployment and Configuration: Design, implement, and maintain Jamf Pro for managing macOS devices, including device enrollment, configuration profiles, policies, and application deployment.
- Device Management: Administer and troubleshoot macOS devices to ensure compliance with security standards, software updates, and organizational requirements.
- User Support: Provide Tier 2/3 support for macOS-related issues, working closely with end-users and the IT support team to resolve problems efficiently.
- Security and Compliance: Enforce security policies, manage encryption, and ensure devices meet organizational and industry compliance standards (e.g., CIS benchmarks, HIPAA, or GDPR, as applicable).
- Automation and Scripting: Develop and maintain scripts (e.g., Bash, Python) to automate workflows, reporting, and device management tasks within Jamf Pro.
- Patch Management: Oversee the deployment of macOS updates, third-party application patches, and firmware updates to ensure devices remain current and secure.
- Inventory and Reporting: Maintain accurate device inventory and generate reports on device status, compliance, and usage metrics using Jamf Pro tools.
- Collaboration: Work with cross-functional IT teams to integrate Jamf Pro with other systems (e.g., Entra ID, SSO, or endpoint security tools) and support broader MDM strategies.
- Documentation and Training: Create and maintain documentation for configurations, processes, and troubleshooting guides. Provide training to IT staff and end-users as needed.
- Continuous Improvement: Stay updated on Jamf Pro features, macOS updates, and industry best practices to recommend and implement enhancements to the MDM environment.
Minimum Qualifications
Experience:
- 3+ years of experience managing macOS devices in an enterprise environment using Jamf Pro.
- Proven track record of deploying and supporting MDM solutions for small to medium-sized user groups (100-200 users).
Technical Skills:
- Expertise in Jamf Pro administration (e.g., Smart Groups, Policies, PreStage Enrollments, Self Service).
- Strong knowledge of macOS system administration, including file systems, permissions, and networking.
- Familiarity with integrating Jamf Pro with identity providers (e.g., Okta, Azure AD)