Enterprise Architect Onsite Lead - Agentic IVR Banking - EUROPEAN SOFTWARE SOLUTIONS LIMITED

Key Responsibilities

• Serve as the primary onsite architect and trusted advisor for senior banking stakeholders, ensuring alignment of business goals with technical solutions.
• Design, develop, and govern the end‑to‑end Agentic IVR architecture on Google Cloud Platform, including microservices, APIs, and integration patterns.
• Define cloud‑native standards, reference architectures, and best practices to drive scalability, security, and resilience.
• Collaborate with product, operations, and development teams to translate requirements into actionable technical roadmaps and delivery plans.
• Lead technical workshops, proof‑of‑concepts, and governance sessions to accelerate adoption and mitigate risks.

Requirements

• 10+ years of experience in enterprise architecture and large‑scale cloud transformations, preferably on GCP.
• Deep expertise in IVR systems, telephony integration, and cloud‑native design patterns.
• Proven ability to build strong relationships with senior business and technology leaders and influence strategic decisions.
• Hands‑on experience with microservices, API design, and modern DevOps practices.
• Strong communication, problem‑solving, and leadership skills in a fast‑paced, client‑facing environment.