Company :
Job Description :
JOB SUMMARY
This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.
ESSENTIAL RESPONSIBILITIES
- Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries
- Process and maintain membership data. Manage multiple production oriented tasks and responsibilities.
- Perform various billing, accounts receivable, and reconciliation activities.
- Create and distribute membership/billing materials and communications to clients/members.
- Ensures acceptable service levels, metrics, and/or other performance guarantees are met.
- Conduct research to ensure issue resolution.
- Other duties as assigned or requested.
IMPORTANT
- Work Hours: 8:30 am – 5:00 pm EST
- Citizenship Requirement: Must be a US Citizen
- Work Environment: This position operates within a call center environment.
EDUCATION
Required
- High school diploma / GED
Substitutions
Preferred
- Associates Degree in Business or a related field OR
- Bachelor’s Degree in Business or a related field
EXPERIENCE
Required
- 3 years of related, progressive experience (exempted experience requirements effective August 2016)
- Experience using Microsoft Office Applications
- Experience in Billing/Enrollment and/or Customer Service
Preferred
- Prior finance related experience
- Prior healthcare industry experience
- Prior Enrollment and Billing experience
LICENSES or CERTIFICATIONS
Required
Preferred
SKILLS
- Strong financial aptitude
- Solid customer service/phone skills
- Attention to detail
- Organizational skills
- 10-key data entry with both quality and speed
- Basic accounting knowledge and ability to reconcile enrollment and/or payment information
- Proven ability to analyze and resolve problems
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
- Ability to handle many tasks simultaneously and respond