Engineering Team Leader

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Engineering Team Leader - Mobile Engineering Team

Location

Midlands

Role Overview

The Engineering Team Leader will oversee and coordinate the mobile engineering team, ensuring efficient delivery of engineering services across multiple client sites within the Midlands region. This role combines technical expertise with people management, requiring strong leadership skills to drive operational excellence and team performance.

Key Responsibilities

Team Leadership & Management Lead, mentor, and develop a team of mobile engineers, conducting regular performance reviews and identifying training needs. Allocate work assignments effectively based on skills, location, and urgency. Foster a collaborative team culture focused on safety, quality, and customer service excellence. Develop Technical Supervisors for cover and support when appropriate through cross-training.

Operational Delivery Ensure planned preventative maintenance (PPM) schedules are completed on time and to specification. Coordinate reactive maintenance callouts and emergency responses. Monitor job completion rates, first-time-fix rates, and overall service delivery metrics. Maintain effective communication with clients regarding service delivery and engineering issues. Lead twice daily performance management calls with CEC.

Work Order Management & Planning Review technician diaries daily, batching work orders to achieve full efficiency and minimise returns. Combine backlog review, monthly PPMs, and current in-SLA reactive tasks to optimize scheduling. Assist CEC with correct technician allocation based on skill, location, and ability to meet SLA/KPI.

Technical Oversight Review and approve engineering work specifications and method statements. Provide technical guidance on complex repairs and installations, offering reactive support for technicians on complex jobs. Ensure all work complies with relevant health and safety legislation, building regulations, and manufacturer specifications. Create RAMS documents using Hands HQ as required. Manage logistics of approved quoted works, including ensuring RAMS are in place, parts are ordered, access is arranged, and technicians have correct tools and qualifications.

Health & Safety Promote and enforce a strong safety culture within the te