Engineering Solutions & Support Engineer, Compute OS - Hewlett Packard Enterprise

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

As a Engineering Solutions & Support Engineer, Compute OS , you will work with the Customer Support Center, or directly with the customer, to deliver the highest level of technical troubleshooting to provide solutions to the most complex, difficult problems experienced by our customers. You will work closely with HPE's Linux distribution partners and HPE R&D teams to quickly resolve complex problems. You may develop tools and technical knowledge that prevent problems or significantly speed their resolution. It is expected that you increase the capabilities and self-sufficiency of support personnel who work directly with the end customer.

Job scope/summary:

This position is for an Engineer IV (Senior Engineer TCP) in the Engineering Resolution Team (ERT) within the HPE Services Global Technology Support organization. ERT engineers are responsible for resolving complex technical customer issues across all HPE Compute Servers. The role consists of isolating problem root cause to the code/component level and working with R&D and OEM partners to make modifications to resolve issues.

In this position, you will be responsible for the engineering support of all aspects of supporting customers’ Linux networking environments on HPE Compute Hardware systems. You will work closely with HPE's Linux distribution partners, HPE networking partners, and HPE R&D teams to quickly resolve complex problems. You will need to be available to work with a globally diverse team and take standby/after-hours work.

You will work within end-to-end 'Tier-less' support teams, collaborating with other support engineers, passing on ideas and troubleshooting tips to progress customer problems towards resolution. In many cases, you will be taking the lead in driving those situations towards resolution as the recognized team expert. You’ll do this self-sufficiently with little management intervention and should be capable of dealing with multiple component areas technically.