remote
Engineering Operation Technician - Amazon.com
Software Engineer
Support and troubleshoot AWS cloud services, managing incidents and ensuring high availability. Leverage scripting, Linux, and networking expertise to resolve complex technical issues and maintain operational excellence.
About the role
Key Responsibilities
- Diagnose and resolve customer incidents across AWS cloud services, ensuring rapid restoration of service.
- Collaborate with engineering teams to investigate root causes and implement permanent fixes.
- Utilize scripting (Python/PowerShell) to automate routine tasks and improve support workflows.
- Monitor system health, analyze logs, and apply best practices for performance tuning and capacity planning.
- Document solutions and contribute to knowledge base to enhance team knowledge and customer self‑service.
Requirements
- Strong experience with AWS services and cloud architecture.
- Proficiency in Linux administration and networking fundamentals.
- Hands‑on scripting skills in Python or PowerShell.
- Excellent problem‑solving abilities and a customer‑centric mindset.
- Effective communication skills for cross‑functional collaboration.