Engineering Manager, New User Experience - DoorDash Canada

About the Team

Our team is dedicated to redefining the new customer experience on DoorDash. We aim to transform it into a seamless, red-carpet journey, utilizing advanced acquisition channels and strategies for effortless discovery and engagement. We provide personalized and targeted introductions, highlighting key promotions and the unique benefits of being a DoorDash customer. Our intuitive and well-organized design ensures easy navigation, making product discovery and checkout natural and frictionless. Join us in our mission to activate new users and convert first-time visitors into loyal customers through innovation, creativity, and a commitment to excellence.

About the Role

As an Engineering Manager, you will be instrumental in transforming the DoorDash new customer experience into a seamless, red carpet journey. The Engineering Manager will lead our New User Experience Consumer Growth team, focusing on building high-performance, scalable systems that power a frictionless early-user experience from intent to long-term habituation..

Collaborating closely with Product Managers and Data Scientists, you will ensure a product-first approach to problem-solving. Leveraging data-driven insights, you will create an intuitive design that serves as a dedicated assistant to our customers. Your focus will be on making product discovery and checkout smooth and effortless, while implementing personalized and targeted strategies that highlight the benefits of being a DoorDash customer.

Through your leadership and technical expertise, you will ensure that first-time visitors become loyal customers, contributing to our mission of delivering an exceptional and frictionless user experience. Join us in this exciting journey of innovation and excellence.

You’re excited about this opportunity because you will…

• Manage a full-stack team encompassing iOS, Android, web, and backend engineers, ensuring seamless collaboration and delivery
• Partner closely with Product Managers and Data Scientists to define the roadmap and vision for the team, driving significant impact and alignment with business goals
• Inspire and motivate the team with your technical vision, fostering an environment of innovation and excellence
• Build and nurture an outstanding team by coaching and empowering engineers, applying your technical expertise to uphold the highest engineering standards
• Scale the team effectively by recruiting, retaining, and developing top talent across various disciplines, ensuring a robust and dynamic engineering force
• Ensure a product-first approach to problem-solving, leveraging data-driven insights to create an intuitive and frictionless customer experience

We’re excited about you because…

• B.S., M.S., or Ph.D. in Computer Science or equivalent
• 7+ years of industry experience