Engineering Manager, Enablement - Capacity

Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform.

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

Reporting directly to the SVP of Engineering, the Engineering Manager - Engineering Enablement will build and own the Engineering Enablement team at Capacity . Your team's primary mission is to develop AI-powered processes and tooling that accelerate engineering velocity across the entire organization. This includes the AI pairing pipeline, the automated ticket generation workflow, the non-engineer contribution program, and the broader developer tooling infrastructure that makes every engineer faster. You will work closely with the Engineering Program Manager and the VP of Engineering to ensure the Enablement team's output is directly connected to the velocity goal.

This role exists because Capacity has set an ambitious goal: significantly accelerate engineering velocity. The Engineering Enablement team is the function that makes that possible. You will build the AI-powered processes, developer tooling, and automation pipelines that transform how every engineer at Capacity works. This is not a support function. It is a force multiplier. If you have ever wanted to build the internal engineering platform that makes an entire organization dramatically more capable, this is that role.

Responsibilities:

• Build and lead the Engineering Enablement team: a small, high-leverage team whose output is felt by every engineer in the organization.
• Design, build, and operate the AI pairing pipeline that enables every engineer at Capacity to work with AI as a genuine productivity partner, not just an autocomplete.
• Build the automated ticket generation workflow that converts product and operational signals into sprint-ready tickets with minimal human intervention.
• Own the non-engineer contribution program: formalizing and scaling the process that allows Product Managers, Customer Success engineers, and other technical contributors to safely commit code.
• Establish engineering standards, guardrails, and best practices for AI-assi