Engineering Manager - CX/CCaaS Platform - Sangoma

Engineering Manager – CX/CCaaS Platform

Build It. Scale It. Own It.

At Sangoma , we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.

We are seeking an experienced Engineering Manager – CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma 's Contact Center and Customer Experience platforms.

This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.

Location: United States, Canada, or Medellín, Colombia

Your Role

• Lead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zones.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions.
• Lead the development and operation of Sangoma 's CX and CCaaS platforms, ensuring scalability, reliability, and performance.
• Guide architecture discussions, technical design reviews, and engineering best practices.
• Participate in code reviews and provide technical leadership to engineers and technical leads.
• Drive the successful delivery of new features, enhancements, integrations, and platform improvements.
• Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code.
• Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence.
• Collaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
• Recruit, develop, and retain top engineering talent while supporting career growth and team engagement.

Requirements

Your Background

• 8+ years of software engineering, platform engineering, or related technical experience.
• 5+ years of engineering management experience leading software engineering teams.
• Experience managing remote and globally distributed engineering teams.
• Experience working within CCaaS, CX, UCaa