Engineer, Network Operations Center - Ezee Fiber

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration , we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

The NOC Engineer is responsible for maintaining the health, performance, availability, and security of the organization's network infrastructure. This role serves as an escalation point for complex network incidents, performs root cause analysis, implements network changes and upgrades, and collaborates with cross-functional teams to ensure maximum network uptime, reliability, and operational efficiency. The NOC Engineer proactively monitors network performance, troubleshoots issues, and supports continuous improvement initiatives to enhance the stability and scalability of the network environment.

• Triage and resolve escalated tickets from Tier I.
• Perform deep-dive diagnostics using CLI, SNMP, NetFlow, and logs.
• Coordinate with vendors and ISPs for resolution.
• Plan, document, and execute network changes allowed from Engineering (e.g., firmware upgrades, routing updates).
• Follow internal change control processes if the procedure is authorized through Network Engineering.
• Conduct post-change validation and rollback if needed.
• Analyze traffic patterns and bottlenecks.
• Monitor bandwidth utilization and latency.
• Investigate/Monitor & Engage appropriate parties for Network TOP 10 issues in SolarWinds
• Maintain network diagrams, IP schemas, and device inventories.
• Document troubleshooting steps, resolutions, and lessons learned.
• Update runbooks and SOPs regularly.
• Manage End-Of-Shift Report
• Monitor for anomalies and potential threats.
• Apply patches and/or firmware updates (authorized through engineering).
• Ensure compliance with internal and external standards.