onsite
Engineer - Asset Management, ServiceNow - HCLTech
Software Engineer
Lead the end‑to‑end Configuration Management process using ServiceNow, ensuring CMDB integrity, ITIL compliance, and KPI tracking for optimal asset lifecycle management.
About the role
Key Responsibilities
- Define and maintain the scope of Configuration Management processes in collaboration with the Process Owner.
- Ensure accurate and complete recording of Configuration Items (CIs) within the ServiceNow CMDB.
- Monitor and report on CMDB compliance, data quality, and KPI performance.
- Drive continuous improvement initiatives to enhance CMDB integrity and alignment with ITIL best practices.
- Collaborate with cross‑functional teams to resolve data discrepancies and support IT Service Management lifecycle.
Requirements
- Proven experience managing CMDBs in a ServiceNow environment.
- Strong understanding of ITIL principles and Configuration Management processes.
- Ability to analyze data, generate KPI reports, and recommend process improvements.
- Excellent communication skills and stakeholder management.
- Experience with IT Service Management lifecycle and asset management best practices.