Engineer 2, SDWAN Network Ops, ActiveCore - comcast

Job Summary

Job Description

BEFORE YOU APPLY

• Onsite Requirement: 4 days per week
• Must live within 50 miles of the office or self-relocate
• No relocation assistance available
• Candidates must be authorized to work in the U.S. without current or future employer sponsorship
• Comcast will not provide employment visa sponsorship or immigration-related support for this position

Responsibilities

• Serve as a technical expert for ActiveCore SD-WAN solutions and related networking technologies.
• Troubleshoot and resolve complex SD-WAN, WAN, LAN, routing, switching, and underlay circuit issues.
• Support customer service activations, network changes, and configuration updates.
• Monitor network performance and proactively identify potential issues before they impact service.
• Investigate and resolve customer-reported network incidents in accordance with established service levels.
• Coordinate troubleshooting efforts with internal engineering, operations, and field teams.
• Support hardware replacement activities and network service restoration efforts.
• Document network configurations, operational procedures, troubleshooting findings, and resolutions.
• Contribute technical expertise toward operational improvements and network reliability initiatives.
• Establish and maintain network performance objectives aligned with business and customer requirements.
• Exercise independent judgment and discretion when resolving complex technical issues.
• Regular, consistent, and punctual attendance.
• Must be available to support weekends, holidays, and variable schedules as business needs require.
• Perform other duties and responsibilities as assigned.

Required Qualifications

• Strong Experience supporting and troubleshooting SD-WAN environments .
• Understanding of WAN and LAN networking concepts .
• Experience with routing, switching, and network troubleshooting methodologies.
• Knowledge of underlay circuit connectivity and troubleshooting.
• Experience supporting business or enterprise customer network environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate effectively across multiple technical teams.

Preferred Qualifications

• Experience with Versa SD-WAN solutions.
• Experience with enterprise networking technologies from vendors such as Cisco, Juniper, or similar platforms .
• Knowledge of managed network services and network operations environments.
• Experience supporting mid-market or enterprise customers.
• Familiarity with network monitoring and performance management tools.

Location

• Denver, CO – 8000 E Iliff Ave
• Naperville, IL – 1415 W Diehl Rd, Suite 5