End User Computing I, Service Desk - Pathward, N.A.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered

What You Will Do:

• Serve as the initial point of contact for all IT support requests via phone, email, chat, and ticketing systems.
• Diagnose, troubleshoot, and resolve common hardware, software, and network issues.
• Accurately log, prioritize, and manage incidents and service requests in ServiceNow.
• Escalate unresolved issues to Tier 2/3 support teams.
• Support Windows and macOS devices, mobile devices, printers, and peripherals.
• Assist users with account access, password resets, MFA, and identity management.
• Support collaboration tools such as Microsoft 365, Teams, and VPN solutions.
• Other duties as assigned.

What You Will Need:

• Bachelor's degree or equivalent education and work experience.
• Up to 2+ years with bachelor's or equivalent.
• Customer-first mindset with strong problem-solving abilities.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Clear written and verbal communication skills.
• Attention to detail and commitment to process adherence.
• Team-oriented with a continuous improvement mindset.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $45,000-$63,400