Email Deliverability Consultant

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE'RE LOOKING FOR

As an Email Deliverability Consultant, you will be part of our customer-facing deliverability team. You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze. Teams at Braze work collaboratively to deliver great customer experiences. You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.

WHAT YOU’LL DO

• Provide fundamental deliverability support to our customers and our internal teams
• Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
• Help conduct in-depth investigations, reviews, and audits into email sending practices
• Assist customers with blocklists, spam traps, and issues with MPs
• Help customers produce schedules for IP warming and monitor their warming progress
• Monitor individual customer email metrics and help improve their sending reputation
• Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving
• Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
• Take an active role in strategic projects that help to mature process, product, thought leadership, or customer education

WHO YOU ARE

Our ideal candidate is someone who has competency in deliverability concepts and customer management skills. They ideally have two to three years of experience providing deliverability-specific services at an ESP, agency, or large brand.