Dynamics 365 Customer Engagement Functional Architect - Long View

Long View . A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View , we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about customer-centric cloud solutions? Do you have extensive experience with Dynamics 365 Customer Engagement?

We are looking for a passionate and personable D365 Customer Engagement Functional Architect for our Data & Dynamics Team to design, architect and implement solutions with Dynamics 365 Customer Engagement (CE)! Utilizing your deep and expert knowledge in customer engagement processes (Sales, Customer Service, Field Service, and Marketing), you understand client requirements through strong business and technical consulting skills and are well versed in optimizing Dynamics 365 CE implementations. You favor configuration and the Power Platform over heavy customization and can enroll customer user groups in the opportunity that comes from a modern cloud CRM. You will work directly with sales and delivery leaders to support solution direction and quotes.

A Day in the Life:

Work with customers and internal stakeholders including clients, Business Analysts, Developers, and other Architects to define customer solutions and deliver engagements that are innovative and exceed business requirements

Design and implement D365 CE solutions to solve client requirements and challenges

Provide pre-sales technical assistance, demonstrations, and product education as required

Meet with clients to determine needs and/or identify problem areas

Support development of estimates, Statements of Work (SOWs), and proposals which outline professional services required to meet client requirements

Analyze complex requirements and develop IT strategies and multi-technology solutions leveraging Dynamics 365 CE and the Power Platform (Power Apps, Power Automate, Power BI) aligned with industry best practices

Stay abreast of changes and opportunities as they pertain to Dynamics 365 CE and the Microsoft Power Platform

Focus on best practices for organizational change management and user adoption

Follow Agile best practices using Azure DevOps including contributing to the creation and grooming of a program backlog of features and tasks

Create relevant documentation including conceptual design, solution architecture, data models, integration designs, as-b