Dynamics 365 CRM Lead - Canadian Solar EMEA GmbH

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.

Position Title: Dynamics 365 CRM Lead Department: Information Technology Compensation: $100,000 - $140,000 + annual bonus (paid in local currency; range varies by location) Reports To: Associate Director, IT Applications Location: Canada or United States

About the Role:

We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.

Responsibilities:

Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America

Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization

Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope

Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions

Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement

Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies

Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination

Develop core enablement artifacts such as training materials, process documentation, and user training support

Drive strong governance practices to ens