Director, Software Engineering - BigCommerce, Inc.

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

As the Director of Software Engineering for Platform & Infrastructure, you will play a critical role in shaping the technical foundation that empowers our global engineering organization. This is a strategic leadership role where you will collaborate to define infrastructure strategy, pioneer developer productivity at scale, and partner with executive leadership to modernize how we build, deploy, and operate systems.

You will lead, scale, and inspire a distributed team of engineers. Your mission is to eliminate developer friction, champion cloud-native evolution, and ensure our systems are relentlessly scalable, secure, and reliable.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

What You'll Do

Areas of Impact

Strategic Infrastructure and Platform Evolution

Shape the Strategy: Partner with engineering leadership to help define and execute the roadmap for infrastructure unification, establishing modern operational standards across the entire global organization.

Modernize Architecture: Drive our continued evolution toward cloud-native, containerized, and highly orchestrated environments.

Scale Distributed Systems: Ensure our core data and messaging layers are optimized for global scale.

Remove Friction: Lead developer productivity engineering to drastically reduce cycle times across build, test, deploy, and observability workflows.

Elevate Quality: Ensure that technical decisions inherently support world-class performance, reliability, availability, and security without sacrificing developer velocity.